Airtel — money deducted but recharge not successful

Address:

Moga, Punjab, 142001

Dear sir I want to recharge my Airtel number transection ID[protected] Dated[protected]:51AM Mode of payment DEBIT CARD MONEY DEDUCTED Rs.349 But recharge not done and money deducted to my account so refund my RS.349 money back to my bank account.
When I call Airtel payment Bank they not take matter seriously not help me they tell me call with this which I tried to recharge.but number used my relatives.so I can't call with number and tell me no help me any more.so help me. Thanks