Airtel — money deducted from account but airtel recharge not done.

Hello,

On 14th of april 2020, i had recharged for rs.598 (Valid for 84 days-1.5gb/day), through airtel thanks app. To this recharge a coupon of rs.40 was applied in the airtel thanks app. The money was deducted from my account, but i couldn't see the recharge reflecting in my account. I checked with the 'transaction history' in airtel thanks app several times, and couldn't find the transaction.

So kindly look into the issue at the earliest, as additional rs.45 will deducted from my balance.

Regards,
Arjun n l