[Resolved] Airtel — money deducted from bank account while freecharge, recharge failed

Ultimatix Testing

from Mumbai, Maharashtra

Address:	400708
Website:	www.airtel.in

I have a prepaid airtel connection [protected].

I got the offer of rs 399.
I did the recharge from airtel app on 31st july 2017.
And i got the message as "your 399 bill has been processed".
Mine connection is prepaid, so, how i can get a postpaid payment bill.
My money got deducted from my bank for rs 399, and i got nothing.

Again i recharged with rs 399 on 31st july 2017, this time result came as "transaction failed"
And again money got deducted.

So, i had a total loss of 399+399 = rs 798

I called so many times to customer care, but airtel do not provide any easy option to talk to their customer care. Nothing is transparent in airtel.
I am fed up of its fake services and offers.

I want my money back.

Was this information helpful?

No (0)

Yes (0)

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd