Airtel — money deducted in account but recharge not done

Address:

Near muthyalamm tempe bhavani road hebbagodi banglore 560099

Hi this is venugopal s
I have done recharge of rs 698 and from offer i have paid 648 via my airtel app from gpay, the amount had detucted from my account and transaction is confim from gpay but in my airtel app it is showing failed and my amount is detucted and it showing the amount will be refunded with in 8 hrs but it have been more than a day still now redund has been not done my number :-[protected] kindly plz revert the amount to my bank account plz
Tranaction id[protected] amount 698 rs date :-17/04/2020
Time 6:36pm kindly plz resolve the problem asap