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Airtel — money deducted recharge has not be done

I initiated a recharge of rs.509 from net banking bill pay on 2nd of august, 2018. Money has been deducted from my account and i got a message that recharge will be initiated but recharge not received and no further messages received nor my money is refunded.
My transaction ref no is [protected].
Please check and refund my money.
Thank you.
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