[Resolved] Airtel — Money loss due to access call rate

Helping Indians

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan, 302032
Website:	airtel.in

Dear sir,
i recharged my airtel prepaid no. [protected] with 29 rs call rate recharge pack that is for 1paisa/second call rate. recharge is successful. but airtel company is deducting money 2paisa/second, it is just double.
i contacted airtel complaint no. 198 but they are saying that recharge is successful and 1paisa/second is being charged. but it is not true. i have proofs. 2paisa/second is being charged.
airtel company has deducted 350rs around like this. i request you to please take immediate action against airtel and refund my money as soon as possible.
kuldeep gupta
[protected]
airtel prepaid rajasthan

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Oct 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Airtel Customer Care's response Dear Mr. Gupta,

This is with reference to your post dated 1 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 09, 2016

Airtel Customer Care's response Dear Mr. Gupta,

This is with reference to your post dated 1 September 2016.

We tried calling you multiple times to get additional details on your number to enable us to address your concern. However, there was no response.

Since we have not heard back from you, we trust your issue has been resolved.

Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence