Airtel — Money not refunded after failed transfer | Transaction id:[protected]

Address:

Kolkata, West Bengal

After selecting a recharge of Rs 330 for number:[protected] on date 27 August 2014 transaction was shown successful in Citrus but failure in Airtel window.Transaction amount is already subtracted from my account without any refund. I have already reported my issue to airtel via sending email to [protected]@in.airtel.com. But I am yet receive any reply. whats more frustating is that every time i tried to lodge complaint in Airtel portal, upon entering verification code its showed me message "please enter valid verification code as mentioned in black box." Its like it is programmed to not to accept any complaints whatsoever. This leaves consumer no other option but resort to consumer forums. All I hope is to get my money back