[Resolved]  Airtel — Money withdrawn without providing service

Address:

Bangalore, Karnataka

Hi,
I have a 4G data connection and a corresponding data pack for my post paid number: [protected].
This month, my pack had got exhausted due to high usage and hence I had recharged my phone for Rs.175 for a 2G data to support me for the rest of the days and avoid the huge expense in using a 4G data without a subscription pack.

And I was intimated that the following amount was deducted from my account and I was using the internet.
But just to my surprise I found out that even though the amount was deducted from my account, yet the recharge was not done and my number was charged for the 4G data without any subscribed data pack.

On communicating this I was credited back the 175/-. But a huge bill for the usage of the 4G data without a pack was billed for me, which is like 5 times more than 175/-.

If I was willing to pay for the 4G data, then why should I recharge my number for a 2G.

Even when the money was deducted from my account, it was not recharged.

I could have used a data for Rs.175 for the rest of the days, however to rise up the billing amount I am charged a huge amount for the fault of airtel, as they did not recharge the number even after deducting from my bank account.

Kindly check on it,

Regards,
Devtapa