[Resolved] Airtel — My Active AIRTEL connection was disconnected & given to another Airtel new customer | |||||
I am using the mobile number [protected] as airtel prepaid connection for the last 8 years. On feb 15, 2017 i was travelling india to denmark for a stay of about 5 months. I contacted airtel customer care to know if i need to activate safe custody while i am on travel. I was told that this option is available only for postpaid connection and they confirmed there will be no issues for prepaid connection. I was actively using the mobile phone even while i am in denmark. On 24 april i received an sms that i have made a request for migration of prepaid to postpaid and on 25 april my sim got disconnected. My number is now currently used by another person who got a new postpaid sim from airtel salem hasthampatti branch office. All my banking details and emails are linked to registered mobile number and airtel is not taking action to prevent my personal information being shared to another airtel customer. It was security breach from airtel. I request you please take action against this issue. Was this information helpful? | |||||
Jun 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 27, 2017 Airtel Customer Care's response Dear Mr. Ali, This is with reference to your post, dated 27 April 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 29, 2017 Airtel Customer Care's response Dear Mr. Ali, This is with reference to your post dated 27 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 07, 2017 Airtel Customer Care's response Dear Mr. Ali, This is with reference to your post dated 27 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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