[Resolved]  Airtel — My airtel android application (prepaid mobile data recharge)

Address:New Delhi, Delhi, 110034
Website:airtel.in

This is complaint regarding "My Airtel" android application duly updated. During last 4 transactions which i recharged through Airtel App.It showed App Exclusive offer 250 MB additional on recharge of 1.25 GB or more.But when i did the transaction each month i received only 50 MB additional. I also talked to the customer care but received different reply each time. Even the customer care representatives have different reply to the same question. Untrained people are hired by Airtel leading to inappropriate and rubbish customer service.

My First Complaint reference no. PR[protected] on 23rd Mar'16 was acknowledged and immediately auto closed by Airtel complaint without any resolution.

My Second Complaint reference no. PR[protected] on 25th Mar'16 is filed with Airtel again with no resolution.

Airtel is straight away cheating by providing inappropriate or deliberately misleading information in relation to its recharge packs.

Kindly look into the matter
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Aug 14, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2016
Airtel Customer Care's response
Dear Manoj,

This is with reference to your post dated 25 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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