[Resolved] Airtel — My airtel android application (prepaid mobile data recharge) | |||||
This is complaint regarding "My Airtel" android application duly updated. During last 4 transactions which i recharged through Airtel App.It showed App Exclusive offer 250 MB additional on recharge of 1.25 GB or more.But when i did the transaction each month i received only 50 MB additional. I also talked to the customer care but received different reply each time. Even the customer care representatives have different reply to the same question. Untrained people are hired by Airtel leading to inappropriate and rubbish customer service. My First Complaint reference no. PR[protected] on 23rd Mar'16 was acknowledged and immediately auto closed by Airtel complaint without any resolution. My Second Complaint reference no. PR[protected] on 25th Mar'16 is filed with Airtel again with no resolution. Airtel is straight away cheating by providing inappropriate or deliberately misleading information in relation to its recharge packs. Kindly look into the matter Was this information helpful? | |||||
Aug 14, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 30, 2016 Airtel Customer Care's response Dear Manoj, This is with reference to your post dated 25 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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