[Resolved] Airtel — My airtel app best offers for you misguiding

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from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400057
Website:	www.airtel.in

My Airtel App Best offers for you is misguiding. I purchased 228 data recharge of 1 GB 4G/3G+1GB Night 28 days. I thought night pack was of 1 GB was of 3G data and all my Day 1 GB data balance got used up in the night of 12 june 2016. But actually I came to know their night pack was of 2G data when I complained on 198. So my complain is why don't airtel mention this on the My Airtel App that 1 GB Night balance is of 2G data. This is bad practice by Airtel not to mention on my airtel app that 1 GB night data balance is of 2G data. Unnecessary my main balance got used up.

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 12 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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