[Resolved]  Airtel — My complaint not taken care for long time and imf charged without fixing the issue

Address:

Chennai, Tamil Nadu, 600044

My Customer Id is [protected] and I don't get signal(error code B001) frrom December 2016(some strom hit my city). I registered compaint in airtel customer care and they told they will fix the issue in two days. But now 4 months crossed, no one come and fix it. But they keep calling and asking me to recharge my DTH account. Without getting signal why i need to recharge. Today(18/3/2017) I got call again from Airtel customer care and I told the issue, the customer care person said issue will fix before today noon and asked me to recharge my account. So I recharged my account and suddenly they took Rs 15 for IMF charge. Why you took Rs 15 even issue exist in your customer service. I am really upset by your customer service and irresponsibility