Airtel — My complaint was not resolved

Respected sir/madam
My complaint Ref no: CBDM[protected] registered on 02-oct-2015.
I have called the customer care Thrice for stopping my daily pack Rs 2. but they told to try *129*4# to stop it. but there is no option to stop the daily pack. next time i called to the customer care and told the problem they told to try *000# to stop the one day pack, even this did not work. once again i called to the customer care for stopping the daily pack, they told that they need 48 hours to solve this problem. now 168 hours has gone, but still the problem is not resolved. my money is detected daily. now my balance is insufficient to call, detected all my valuable money. and wasted my time, i want proper solution and remedy for this.
my airtel mobile number is:[protected]

Dear Customer,

This is with reference to your post dated 09 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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