[Resolved] Airtel — My family plan is a bust | |||
Me and my partner has my family plan, and said all are shared between both the numbers, We have applied Incoming roaming free on our "Account" and my partner has moved to another state and using the same number with incoming free But since 2 months we have been receiving a bill of hefty 4000Rs whereas our plan is only 999. Now, When we contact the customer service they say that the incoming roaming is free only one one number. Outrageous how can they do that customers like this. i would want an explanation when they everything is shared. Before also we had a similar issue where they said "UNLIMITED" calling between child and parent number.later when we made multiple rounds to airtel stores they say its not unlimited and its only 1000 minutes. Please forward this to Airtel. Was this information helpful? | |||
Dec 31, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 06, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 02 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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This is with reference to your post, dated 02 March 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd