Airtel — my mobile number got disconnected.

Address:

560079

Dear sir / madam,

My name is ravikumar c n and my mobile no is [protected] and i have been using the number since 10 years.in last week suddenly outgoing n incoming is bared. I visited air tel office in basaveshwara nagar and checked there is no such issue we found & i called up cc office & spoke to them they said your mobile no has been disconnected because some one has called & given for cancellation request. I said we have not given any such request to cancel this no. After speaking cc officer they have activated the number.

On 24.11.2018 again the number got disconnected & when i approached the cc no body has the reason why this number got disconnected and they have told me to submit the documents without knowing any reason.

Yesterday (25.11.2018) i have visited the cc office in vijayanagar (Near maruthi mandir) & submitted the documents & there also i found surprisingly the no in disconnection mode & there is no such instruction to collect the docs from customer for activating the number in system.

After that i got call from one of your cc officer & has asked me to submit the docs at airtel office & have told sir have submitted the documents in your vijayanagar office & he was so rude & telling me the office is closed today & how can you submit the documents have told have submitted the docs & we tried to contact the viajaya nagar branch since the staff must be busy they didn't pick my call. Have requested the same to cc officer he is saying the same dialogue to submit the documents.

I don't understand how your officer is not believing when as a customer i am saying i have submitted the docs & i never expected such a worst response from your officer.

Here by i am requesting you to pls activate my mobile no immediately & do the needful.

I am reachable at [protected] / [protected].

Regards
Ravi