Airtel — my no [protected] is disconnected by airtel

Address:

400059

Hi, my name is mustafa kalimuddin bengali with airtel mobile no [protected]. I have transferred my no from airtel postpaid to airtel prepaid on 21 nov 2018 and my connection got stop from 1 december 2018 till now. I have submitted my id prrof and photo 2 times in same gallery from where i have buyed the sim. But till now my no is not activate in prepaid. There is no service on my no. I have also mailed to nodal and appelaate officer regarding this matter. But my problem is not solved till now. I am not able to use my no [protected]