Airtel — my surreal app recharge failed two time but money not refund in my account

ankur kumar 001

from Meerut, Uttar Pradesh

Address:	Muzaffarnagar, Uttar Pradesh, 251316
Website:	my airtel app online recharge issue

Hi airtel team,
I recharged my airtel no. [protected] two time rs. 198 on dated 13.09.2017 through my airtel app but both time transaction goes failed and transaction id - [protected] and [protected] respectively.
Both time my money was deducted so i call to customer care no. Dated 13.09.2017 as per him amount will be receive within 7-10 days but after ten days i didn't get my money back so i call again to airtel customer care no. 22.09.2017 and as per him money will be back within 2 more days but still i don't receive money. So i call once again to customer care no. Dated 28.09.2017 and they provide me a complaint no. - conrc[protected] and as per him money will be back on dated 01.10.2017 but still i don't receive money.

Regards
Ankur kumar
Mobile - [protected]

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Airtel customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by ankur kumar 001 Please update the current status

Oct 12, 2017

Updated by ankur kumar 001 Hi Airtel Head,
You, your colleague and your my airtel app system is fraud. I have already two time submit the request but I don't get my money back so tumne mere 398 rs apni gaand me de liye kya bas yahi puchna th a.
Kyoki already I month beet gaya ha I.