[Resolved] Airtel — Need to block few sim cards but no response from airtel | |||
Hi, We use the Corporate Postpaid network consisting of more than 250+ numbers active. We need to deactivate the service for some selected nos that are not in use. We are trying to do it for the past one month & nothing is happening from your end. Every time when we call the Customer Care exe, they say "We cannot help you. Drop a mail to [protected]@in.airtel.com" and when we do it, we just get an automated reply "Please note that due to unavoidable circumstances there will be a delay in our response. We will try and respond to you in 2 days". We have 15+ such mails asking us to wait for 2 days. Do you people really have a process to address the concerns of customers? And why is that your Customer care exe always reply "Our senior guys are not available" whenever we ask them to connect the call to person-in-charge? First address the basic needs guys.. Then you can go ahead spreading your Cashback/4G propaganda whatever you guys claim awesome.. I would be reachable @ [protected] Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 5 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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