Airtel — need transparency on mobile recharge

Address:

632517

At the outset i would like to have clarity on mobile recharge tariff. I was informed an amount of rs.35/- (28 days validity), recharge is mandatory to retain my mobile number and in spite of this i kept on getting messages to recharge before the expiration of validity. And when i recharged with rs.35/- on the given date the recharge failed & i am yet to get the refund. But my concern is that airtel insisted me to have balance even to call their customer care which sounded ridiculous because i had recharged with rs, 35/- on the same day.

I feel the consumer is always misdirected with regards mobile prepaid recharges.