[Resolved] Airtel — Net pack from my airtel app

Shival Tiwari

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	Airtel india

I had recharged net pack of 246 with my airtel app twice on 20 december 2016 and money deducted from account. I got msg of failed transaction and stated that money will be refunded in 10 days but not done yet. My txn id for both transactions are[protected] and[protected] and mob no is [protected]. Further i had talked with customer care executive on 5th jan 2017 and they are unable to resolve my problem.
Kindly return my money in my respective account asap and try to train your executives to resolve the issues effectively

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Mar 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 01, 2017

Updated by Shival Tiwari My complaint is closed without resolving..very very pathetic service from airtel customer care

Verified Support

Feb 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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