Airtel — network 3g and 4g

Address:

Ernakulam, Kerala

I have reported network issue through 121, 198, 12118 and the airtel office twice
I was given 2 sr numbers:
87317723 aug 28, 2018 (Unresolved but closed)
87051668 aug 12, 2018 (Still open)

I contacted the nodal office ([protected], kerala circle) when i input my sr number it says incorrect.
Neither is the sr reflecting on myairtel app. This has also been informed to the airtel office, aluva branch, ernakulam.

I have been told that my issue can not be resolved at the moment since the nearest network tower is getting updated. I would like to know, how long will the service provider give the same reason.
It's been over 7 months now, since the complain being raised.