[Resolved]  Airtel — network 4g2g

Address:560017
Website:airtel

[protected] is cgu of titan company ltd had 4g connectionpost paid as i have used the maximum limit of data the network became 2g, ok but past 1 week it shows no net work, no incoming calls or out going, when i go to my office wifi it works fine and thats it, the voice is so bad neither party can hear

After real frustration called 121 from my wife's prepaid 9.15 and spoke to customer care and when i insisted to talk to supervisor mr pratap came on line after 8 minutes and he listened to my frustrated high pitch voice after 5 minutes, he agreed to help me, the recording, i have done is a proof

Why 4g becomes 2g if the given data is cosumed, why does the quality of voice goes so bad, why it shows no net work, incoming calls doesnt connected, calls does not go

Its unfortunate with cut throat competition you people are going to loose the race like others, if your network and customer does not improve, airtel will be buried alive for sure
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Sep 8, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jul 24, 2017
Updated by jayaramm
Just received message Airtel ref 78059239 network team will work on this issue and update within 4 days
very unfortunate
Verified Support
Jul 28, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 24 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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