[Resolved] Airtel — Network and Internet Service Too Bad and unreliable | |||
I have been a customer of Airtel since 2006. I have been facing call drop and net connectivity issues since 2-3 months and no resolution is being provided till date after my repeated complaints. I tried to contact the customer service desk about 15-20 times but was not able to connect to the mobile service. when the IVR was asking me to enter 1 for mobile service even when i entered 1 it was not accepting. This is really poor service by Airtel. I have tried all methods to resolve this issue but your service department is not supporting anything. The information provided to me is not helping me in any way at all. Today was the end of my patience as i was calling customer service and it was not connecting. I have the entire video recording of the call that i was making and IVR was failing to respond to any of my requests (i can share the video recording anytime). How can a customer get good service where he is not able to connect to the customer service dept. when i contacted the customer service dept. the executive told me a solution. It was to go to the Airtel service center and get the SIM checked. There is no method to check the SIM at any of your Airtel Service centers. The executive just checked the sim manually and returned it to me again. The problem thus remained unresolved. If anyone can help me within the next 24-48 hrs i wont move to another service provider, else i will consider doing number portability with another service provider. Airtel horrible service has forced me to take this decision. If my complaint is not resolved i will approach the top management of Airtel (i know all he contacts) and raise this issue. Thanks Milind Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 14, 2013 Airtel Customer Care's response Namaste Milind, This is with reference to your post dated 11 December 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 11 December 2013.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33