[Resolved]  Airtel — Network at Mahalakshmipuram (opp to ISKCON) - almost the center of Bangalore

Address:

560022

Hi,

I now live in Mahalakshmipuram(opp to ISKCON) in Bangalore. This is almost the center of Bangalore.

I am facing network issues for the last about 3 months. This issue was reported to Airtel plenty of times. They sent their representatives thrice to my house within 1.5 months to check and confirm the coverage. Their representatives confirmed that there is a problem with the coverage.

I have now received many replies from their Customer Service dept, Deepanshu Thyagi which reads as below.

"On receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area. Moreover, the team has done maximum optimization at the nearest network cell site. Therefore, this is the best possible coverage that can be provided presently.

For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves."

Also, I have a 4G data dongle from Airtel which is working only on 3G but not on 4G. When I visited Airtel's company outlet to check, they confirmed to me that 4G is not enabled on my number and it has to be enabled by their back-end team. I have cross-checked this with 3 of their company outlets. All of them have confirmed the same by logging into their systems and showing me the errors under 4G. In spite of all my repeated complaints for the last 1 month, they are least bothered to resolve this issue.

Both the above facts show how their customer service is.

Airtel Open Nework - just a gimmick??