Airtel — network connection issue not being resolved

Address:

Bangalore, Karnataka, 560005

It is regarding airtel complaint no — 84492277.
This was regarding the airtel hotspot has stopped connecting in the office location. This complaint was raised on 3rd april 2018. The airltel personnels had confirmed me that they will be seeing this as they have not updated their software /database for the area. Although it's been one month airtel people don't look into the issue and their tendency is to deceive me telling lies. It is really disrespectfull for a customer. I need action on this and the people trying to deceive the customers.