[Resolved]  Airtel — network hopeless for mobile no.[protected]

The above said mobile no. Is used in my family but though the porting our was done in september 2017 the connection is hopeless and the payment for postpaid bills is unreasonable since neither the data nor the phone calls are connected most of the tomes - customers are being charged without providing the services provided.
Even for mobile nos.[protected] and [protected] the charges are made for local, national and isd sms although no isd sms is being sent nor the sms limit of 100/day are crossed