[Resolved]  Airtel — Network Issue and Worst Service

Address:	560103
Website:	www.airtel.in/myaccount

I am having network issue since 8th September 2016, instead of providing solution every time when I had called to customer care they came up with the new Service Request number. Here the issue started:
1. On 8th Sept, I gave a complaint regarding network issue. Not getting proper Internet speed, please resolve it.
2. On 10th again I had called to Customer Care to get the status of the issue. CR couldn't resolve the issue, hence transferred the call to Supervisor. He told Service Engineer will come to your place and troubleshoot the issue. But strange is, that service engineer called me and told today I can't come so I will come tomorrow. Waited for 3 days, but he didn't come only.
3. On 14th when I had called, they have told me, by mistake, your number went into Pending Status so please wait for 4 days to get resolved.
4. On 19th, I had called to Nodal office (2nd Level Escalation), again the same conversation repeated and asked me to wait for 2 days to get resolved.
5. On 24th, I have emailed to Applette team (3rd Level Escalation), got a call back on the same day and they have asked me to get the new SIM at the Airtel store.
6. On 26th, when I had visited the Airtel Store they have asked me to show the original proof and without that, they can't give the new sim. My point is, an original proof is required at the time of taking new SIM but in this case to get the SIM for my already existing SIM why they want to see original proof? Since I am outside from native it will take 20 days to get the original proof. Until that time I can't use the Internet.
7. Airtel is not sure about getting proper Internet speed even after getting the new SIM. So it will take atleast 1 more month to get about the issue, whether problem in SIM or Dongle. So simply I will pay 2 months bill to Airtel without using the Internet.