[Resolved]  Airtel — Network Issue - Voice Quality very bad

Address:560070
Website:www.airtel.in

Dear Sir/Madam,

I am facing issues in voice clarity and network issues for making calls and receiving calls for my mobile number [protected]. I have complained about the same to airtel for which the request number is 77283230 which was raised on 28/June/2017 and i got a SMS stating as below

Dear Customer, regarding the network issue with service request number 77283230 on your airtel number, you were facing a temporary issue and necessary action has been taken to resolve the same. We hope you are able to enjoy airtel services now. To check network coverage in your area click airtel.in/opennetwork. Thank you

First thing it was not a temporary issue i have walked in 2 times to airtel connect and both the times i was advised to change my SIM card which i have gone ahead and done the same.

Secondly earlier i had to go out of my house to receive calls or make calls. Now i can stay inside but the voice clarity is really bad. " When i check this link it shows network as excellent. I have registered one more complaint with the request number 77569725 today the 8th July 2017.

Kindly look into the same and hoping for a early resolution.

Regards
Abhinand
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Aug 19, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 9 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 19, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 9 July 2017

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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