[Resolved] Airtel — Network Issue with Calling and Internet Browsing | |||||
We are having several connections of Airtel postpaid at my office some are under CUG plan and several are on the name of individuals. From last 1.5 month I am complaining Airtel for poor voice quality of mobile incoming and outgoing calls and internet network. We are unable to receive even incoming calls at our office premises i.e.; C-14 Sector 7, Noida 201301 due to network issue and because of this our business calls getting hampered a lot. I am chasing "Airtel's Appellate Delhi Team" on appellate.[protected]@in.airtel.com for the same on daily basis which is the higher authority of Airtel Team, but they give very poor response, whereas we are platinum segment customer. Now team is giving assurance that we are trying to install new network tower in your area and we trying for permission from the local authorities and it will take time for 90 days approx. and it is not sure as well. I am not able to understand why they are not able to install network booster at our site which take minimum time and cost and problem is also gets resolved. If there is any way to resolve the problem please let me know. I’ll be very grateful. Amit Kumar Was this information helpful? | |||||
Oct 22, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 09, 2016 Airtel Customer Care's response Dear Amit, This is with reference to your post, dated 08 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
Hi Team,
This is with Reference to the your post dated 09-April-2016 and the Callous and Lethargic Attitude of the entire Support /Service team post registering the comment. I am really shocked that a company of M/s Bharti Airtel Ltd repute has a customer care center which doesn't even bothers to even call back the customer even after four days of registering the complaint.
Team, if this is the standard of after sales service given by Corporate Giant for God's sake crying out loud M/s Bharti Airtel Ltd, then I think you that you should teach customer service to your entire team.
Looking forward for a prompt and positive response from your side.
Amit Kumar
This is with Reference to the your post dated 09-April-2016 and the Callous and Lethargic Attitude of the entire Support /Service team post registering the comment. I am really shocked that a company of M/s Bharti Airtel Ltd repute has a customer care center which doesn't even bothers to even call back the customer even after four days of registering the complaint.
Team, if this is the standard of after sales service given by Corporate Giant for God's sake crying out loud M/s Bharti Airtel Ltd, then I think you that you should teach customer service to your entire team.
Looking forward for a prompt and positive response from your side.
Amit Kumar
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As per your request I had forwarded all the details to you on the given email address, kindly see the mail and suggest.
Amit Kumar