[Resolved]  Airtel — network lagging

Address:

500015

HI from past two months i have been facing airtel network connectivity issue whenever complained to customer care or at the store they were just saying its a technical issue we are upgrading it to 5G that's why its lagging

and he advices me to use it in 3G mode as the problem will be less, so the airtel is fooling us charging for 4G Service and asking to use 3G service..?

Today(11-june-2018) at 11.00Am all of a sudden my phone has no signals its showing as NO SERVICE, after that i tried all the possible ways like switch on/off, changing sim and reinserting, checking network in automatic and manual mode but everything went in vain
then finally i visited a airtel store at kharkhana secunderabad. there to my surprise the executive informs its happening from past 10-15 days daily we are getting 40-50 customers he termed it as "Technical glitch" and he said dont use 4G as it will continue when you use that service
After it he asked me to provide my details and he swapped the sim with a new one and charged me 25rs/- saying sim swap charges i asked him that its an internal sim issue why should i pay then he said its being charged from company and after my payment he is forcing me too take the offers which airtel is offering to its customer to merge the family number into one family plan he was giving all blah blah and now still my mobile has no service in it by this i have faced a lot off issue requesting to solve ASAP
mobile no -[protected]
name - vishal