[Resolved]  Airtel Network — More data consuming for using internet in airtel network (Prepaid)

Address:	607001
Website:	www.airtel.in

Dear Concern,

I am using Aitel Prepaid Sim [protected]. From 2 weeks before I’m facing the same issue from airtel Network that is they consuming data more then the other networks. Not only me my friends also oftenly facing the same issue. I am really tired and unsatisfied about my issue till not closed. I tried lot of officers. Hence i attached my complaint details as follow true to my best of knowledge.

Whenever i ask them there is no more change in the reply the same answer coming like auto reply.

I really shame to be this network. Please help me i[censored] can.

No.1
Highly unsatisfied with airtel customer care
udayachandiran1711
AttachmentsOct 30 (7 days ago)
to 121

Dear concern,
I'm the regular customer of you which using the internet service highly (per
month i can recharge more than rs.2000 only for internet pack- please check my
passed recharge details). Yesterday around 5pm i faced a issue which happened
often in your service ie. @ browsing sometimes more data consume from the
normal level for example within 2-3 minutes of data consumption shows more
than 200mb. I know i'm using 3G network but i never received before the speed
more than 50kb per sec according this calculation I doubt how it will happen
that is within 2-3 minutes data consumption more than 200mb. So I reached
yesterday to your care (yes its not a customer care it is your care because
they convince actually the doubted people's not for care those.) they convince
me it may happen . according that I highly unsatisfied with your customer care
officers particularly name of Mr.rajesh (senior officer). he never tried to
resolve my problems oppositely he convince me every minute.(ref.nos
-CBDM[protected] & CBDM[protected]

So I highly unsatisfied about ur customer car. Now I really upset to using
airtel service (the biggest network in India). I think this is the last try
before I go to the consumer court so kindly help me as soon as possible.

About the issue, and complaint numbers as attached.

Thanking you
Regards
D.udayachandiran


Reply
[protected]@in.airtel.com
Oct 31 (6 days ago)
to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding excess data consumption for your airtel mobile number [protected].

We have verified your account details and were not able to find any incorrect deduction from your dedicated account balance towards data usage.

Please dial *129*08# (Toll free) to check your main and dedicated account balance and validity.

In future, we recommend you to keep mobile data off when there is no usage.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Divya Prakash
Service Specialist
airte


No.2
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/11/2015 07:13:04 AM
Subject: Am I using 4G(ery) network?
to 121

Dear concern
Regularly I'm facing the issue and I'm complaining so. but there is no change
is happen (THE DATA CONSUMING EXTRA). Yesterday I clearly understood what is
going on in ur network. Before using download I screen short the details of
available data it is 865.28 and after downloading 292.57 mb the detail shows
the available data is 565.68. I'm the degree holder of maths I think 865.28 -
292.57 = 572.71mb. But after the data CONSUMING the detail shows 565.28 which
means 7 mb extra deducted (i don't know which mathematical geniuses doing
this)This is not a big issue but it is one of the basic of the big issue.
Actually I use and cut the internet oftenly a day it more then 10 times so one
time 7mb means per day 70 mb. I'm using 4G network or 4gery network?

The details as attached pls verify and revert back.

Regards,
D.Udayachandiran
[protected]

Reply
[protected]@in.airtel.com
7:46 AM (6 hours ago)

to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile number [protected].

We have verified our records and there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid.

Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Mohammed Murtuza
Service Specialist
airtel

No.3
தே. உதயச்சந்திரன்
1:44 PM (45 minutes ago)

to 121
Dear Mr.Mohammed Murtuza (Service Specialist),

*How did you verified your records, can i get the same reference please. Reference No, Record No. anything?
*How can you say "there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid". i sent clear details. Please read the mail first and reply me. Is this auto reply?

Reply
Dear Customer,
Greetings from airtel!

This is in reference to your email regarding data balance deduction on your airtel mobile number [protected].

We have verified our records and there is no wrong data balance deduction found on your number and data balance has been deducted as per your usage.

We regret to inform you that we are unable to provide the usage details.

We urge you to close all background applications as they constantly consume data if not closed.


Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Shilpa UN
Service Specialist
Airtel


Thanks & Regards,
D.Udayachandiran
[protected]