Airtel — network unavailability at sector 41 noida since 2 weeks

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Sir/mam,
This is to inform you that for about 2 weeks have passed & the network of airtel is continuing to have completely no signals in the a block area of sector 41, noida. I have visited your nearest airtel store in sector 50 noida 5-6 times for the same issue & hoping for a solution.

Unfortunately the authorised store of airtel (Sector-50, noida) & its authority people are refusing to help me out again & again on being asked politely about the network problem occurring in my area & also about raising a general issue to the head office. They have been giving me false hopes of the tower getting fixed since 2 weeks. I have not been able to receive or make any calls to anyone & i am totally disconnected with important calls that i am expecting to receive & also missing many.

The callous attitude of airtel store people (Sector-50, noida) of telling me that they cant do anything & you can call customer care number & totally disregarding my problem by saying that you can surely complain to the higher ups with full unperturbness have shocked & troubled me so much that i am forced to write you this mail today.

I am very very disappointed with the unofficial behaviour of the airtel, it being so big & there is no action being taken as to where the fault is occurring in my area, which tower is affected.

It is an urgent request to kindly look into the matter immediately as i have already suffered for days & still suffering. Please take action asap with rectifying the network problem & making your authorities lower in hierarchy answerable enough in solving genuine issues so that i don't have to reach to higher ones.

A prompt reply is solicited.