Airtel — networks, customer services issues
Rruchi juneja on Jun 2, 2019
I've face the problem about network and internet. This problem's face in every month. Just 5 days network & internet is working and another days not working. Even 198 complaint customer care not connected whenever no is connected then person without listening proper matter disconnected the call. Starting problem resolution tat is four days but these issues not resolve till date. I am paying the full amount before bill time but not use the calling, internet. This is wast of money and time. Airtel is wrost company. Wrost customer services. Client problem is not matter. Just airtel given the postpaid connection. Many person call for given the post paid connection and after taken connection customer face the many problems. After summitted the complaint i am not receive any call from airtel customer services. Always i am called to customer care and visit the center. Store person asked for advance amount for coming month. Store person was also not able to resolve my both issues.
198 call center person ask me call to 515 then they call to client but no body call me at once time till date. Now send the mail to airtel they the said email i'd and phone no is not registered. How can be possible every month i am received the bills, etc mail from airtel but about my complaints time email i'd is not registered. Airtel app show the error now what i do... No body understand my problems.
Present time i am jobless. My brother is no more. Father and mother not working due to health issue. Now i am searching job my financial situation is not well. Cyber cafe was closed in delhi. Without internet how can apply the job., even i can't call to any person because network is not available. Some person to call me and my phone is switch off show. This time i am facing the many problems but can't explain.
I am not use the postpaid all benefits. Can't call, can't use internet. Even my normal messages not sent due to network issue.
Kindly do some action.
[Jun 02, 2019] Airtel customer support has been notified about the posted complaint.
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