[Resolved] Airtel — New 4g internet connection activation

Arasu87

Address:	Chennai, Tamil Nadu, 603103
Website:	airtel.in

Since there is no feasibility for having a broadband connection in my area padur in chennai, I ve decided to buy an airtel 4g connection. When I requested, cust care made a promise like the connection will be activated within 4hrs. So, I ve bought the modem worth of 2k and a postpaid sim on 16th April. I ve submitted all the documents also address verification has been done properly. Till today 19apr, The connection is not activated. 121 is keeping on arranging address verification again and again. The person who sold the airtel 4g modem also not picking up the call. His contact details are Mani- [protected].

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support

Apr 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd