[Resolved]  Airtel — New airtel 4g hotspot speed - regarding

Address:

600063

I am from, alapakkam, new perungalathur chennai-63. Currently i'm working as network consultant in cisco system india pvt ltd chennai.
Actually, i did request via web portal for new airtel broadband land line connection. I got a daily call on last week from airtel sales people and finally concluded the locality feasibility is not there on my location. Suggested to go for other option where i was not interested.
At this juncture, i got a call from ms divya ([protected]) from airtel santhome chennai on 8th july 2017. She proclaimed that, she can provide the airtel 4g hotpot where you got speed of21 mbps.
She challenged me that you would get a speed of bare minimum 10 mbps even though i explained my locality nearer to tambaram airbase.

She insisted me to take the new 4g hotpot connection and pay rs 1900 for new connection. Divya suggested me to take a connection and check one or two days on your home. If incase it is not satisfied, she said, she could revert the connection and refund the amount. However i already told to her over the phone that i'm using airtel 4g prepaid mobile where the data speed is very less (Approx max 4mbps). Divya said that the 4g hotpspot connection getting prioritizes over the network.

With all her promise and hope the airtel provide me the better speed compare to my airtel mobile data connection, i paid rs 1900 and got the instrument on 8th july 2017. Divya shared the her phone number ([protected]) on the same day.. Unfortunately the new 4g hotspot not getting more speed than my airtel mobile data connection. Called divya again on 10th july 2017 and requested to take the connection back as i'm not satisfied on it.
From 11th july, divya not picking my call. So i don't have any other go, other than written down you.. Can you help me on this move forward.

Note: fortunately i've recorded every conversion with her, i will share with you if required.