[Resolved]  Airtel — new broadband connection refund process delay

Address:

603202

Hi,

It's been the worst support from your side for providing airtel broadband connection with caf number 4483774 for broadband number [protected]

Scenario 1: initial connection process and cancelling the same
Oct 23, i send a request for new broadband connection via https://www.airtel.in/broadband/. and someone called from airtel side asked my location and checked the feasibility and forwarded the same to airtel executives chennai.

Oct 25, some lady called from airtel chennai office and checked the feasibility and asked to register for new connection on airtel.in website and done all that and my transaction id is [protected] and whatsapped the details to

Oct 27, i called the same person and enquired regarding the new connection and he said currently there is no feasibility in my area.
Then i asked then, "why did you guys accept the request initially?" and he said, sorry sir that's not my problem go and ask the one who called you initially.
Then i called the initial executive number 50 times then another one then another executive no one had picked up call.
Finally, one executive (Vinod) picked and said, "why are calling, again and again, your fund is refunded!!" (In a harsh way)

Scenario 2:
Oct 28, i gave call to airtel customer care and raised this issue and one of them suggested to refund your process manually and closed the call, which is not possible from my side
Then again called the same customer care and someone from support end picked the call and asked the details and said the status updated with "wrong address issue" and i said the complete scenario and then he lodged a complaint with the request no 89535500 and said your request will be resolved within 2 days.

Yet there is no confirmation of refund process from airtel side.

Why didn't the airtel executive cancel my request and do the refund process instead of changing the status to wrong address issue?

When will this issue resolve?

Kindly cancel my request and do the refund process. And need a detailed mail the process done by airtel all these days.


Fyi - i'm still getting calls from airtel regarding the broadband connection process from different executives

Airtel executives who called me and processed my connection:
Vinod (Contact: [protected])
Mani (Contact: [protected])
Priya from chennai santhome office

My details:
Caf no: 4483774
Fixed broadband number: [protected]