Airtel — New connection [protected] - 4g wifi hotspot device issue problem

Address:	Chennai, Tamil Nadu
Website:	www.airtel.in

Dear Sir/Madam,

I submitted My MTS dongle with my application (Request No:[protected] in the dongle Exchange Rs.500 offer for getting new 4G Wi-Fi Hotspot device to Airtel SPOC person Rajasekar at HCL-Sholinganallur office, Chennai on 06/Aug/2015.

But I am not received the 4G Wifi Hotspot device. From 11-Aug-2015 onwards, I asked him regarding this issue, But he said that 4G Wi-Fi Hotspot is not stack there, once we get the 4G Wi-Fi Hotspot from our office then we will give to you.
But I am not yet received 4G Wi-Fi Hotspot device from Airtel.

My Sales executive name: Raja Sekar
My Sales executive contact number:[protected]
From which franchise, does the executive belongs to: Finesse, 24/38, South West Boag Road, T.Nagar, Chennai-600017.(Opp to Visa Hospital)

What is the problem to get the 4G Wi-Fi hotspot device?
When will I receive my 4G Wi-Fi hotspot device?

Please do the needful.
Regards
Carmel
My Contact No:[protected]