Airtel — New Date Connection Not Working

Address:

Mumbai City, Maharashtra

Hi, I have been a satisfied and happy Airtel consumer for the past 7 years however; I have been aggrieved by Airtel’s POOR Customer Service for a new connection. I am based out of Mumbai. I was to go on a vacation to Manali from 12 Jan 2014 to 17 Jan 2014. Due to professional requirements for the organization I work, I applied for Airtel Data USB Connection on 09 Jan 2014 through my company’s Airtel Corporate relationship. The application process was facilitated at my work place. Immediately on handing over the application and an amount of Rs.1250/- (Rupees One Thousand Two Hundred Fifty Only), I was handed over a USB Dongle and Airtel SIM no[protected]-82383-HLR-1. I was anticipating that the connection will be activated in a day or two. However, I had to write a mail on 11 Jan 2014 asking the status. Happy and not anticipating any problems in the waiting, I proceeded for my vacations on 12 Jan 2014 anticipating that the necessary details will follow. On 14 Jan 2014 I was given the Airtel Data Card number [protected] and was told to activate my card by calling their verification department. I followed as instructed but somehow the instrument did not detect network. Post various tele and mail communications, since there was no resolution till 17 Jan 2014 finally I wrote to nodalofficer.[protected]@in.airtel.com informing the issue and asking a compensation of Rupees Five Lacks for the deficiency of service, mental stress and harassment and loss of face that I faced in front of the company I worked with due to non-commencement of Airtel’s data services. The revert received the same day said that Airtel is working to resolve the issue. Ever since I have initiated the correspondence since 11 Jan 2014, there have been various email and telephonic communication. One of the funny replies received from Airtel on 22 Jan 2014 is extracted and mentioned below:- _____________________ please be informed that, we have checked and established that services are well connected from our part. Moreover, we would like to inform you that the connectivity related issue could be at one particular location, however, not at every place. Hence, we would request you to get the SIM card swapped from nearest ARC (airtel Relationship Center), in order to resolve the data connectivity issue. _____________________ ** the above is only an extract and not the complete mail. I have replied to the above mail stating that I have tried accessing the data connection from 1. Manali 2. Chandigarh 3. Delhi & Finally 4. Mumbai Today, 25 Jan 2014 after 17 days or 2.5 weeks, my connection is still not working and I have received a bill for the said connection without even using the services. I have been having an existing relationship with Airtel since long and while applying, I had mentioned my existing relationship number but they registered with a new relationship number. They have recorded my name differently than what I have applied with. My final grievances:- 1. Connection applied on 09 Jan 2014 not activated / services not usable due to some technical reasons from Airtel; the service provider resulting in Deficiency of Services. 2. Bill raised despite the connection not working and the consumer not getting the promised service. 3. Airtel executives, despite giving necessary details in the application by the applicant have recorded wrong name and have also issued a new relationship number despite providing the necessary details. I have a copy of the application filled by me. I am absolutely harassed and have lost my patience with the issue. I would want airtel to provide me a compensation of Rupees Five Lacs for the deficiency of service, mental stress and harassment and loss of face that I faced in front of the company I worked with due to non-commencement of airtel’s data services. Also, Airtel must commence the services applied for. Need help to fight unfortunate battle with Airtel.