Airtel — New Digital TV Connection - Inferior Quality Set Top Box installed

Address:

Kolkata

I looked at Airtel website (https://www.airtel.in/dth/Kolkata) and found 3 types of connections were available -
1. Xstream Basic
2. Xstream Premium
3. HD-High Definition

I booked my Digital TV connection by dialing[protected] after consultation with Airtel Customer Care Executive on 25 Nov, 2020 after looking at the information regarding New Digital TV Connection on their website and on 26 Nov, 2020 in the afternoon, installation of the same was done.

But to my surprise, I found that a SD quality Set Top Box had been installed, although I never asked for any SD Set Top Box and I have never been informed that I would be given SD Set Top Box.

I am totally frustrated by the process followed by such a renowned company to give poor quality Set Top Box and I feel cheated.

I never even imagined that some professionals of such a renowned company like Airtel could be involved in such an unethical activity of giving inferior quality Set Top Box without even letting the customer know.

I registered my complaint by sending a mail to [protected]@airtel.com with all these details on 26 Nov, 2020 and by dialing[protected] on 27 Nov, 2020. I also sent mail with the details to AIrtel Nodal Officer (nodalofficer.[protected]@in.airtel.com). But so far, didn't get any resolution. Therefore, I am raising my complaint looking for a quick resolution.

Kindly replace the given SD Set Top Box with a HD Set Top Box at the earliest.

Here are the details of my order -
Registered Mobile No.: [protected]
Customer ID: [protected]
Order ID: 61507262