Airtel — new modem not installed properly and no responsible answers from technician

Address:

Chennai, Tamil Nadu, 600119

Technician did a shoddy job of installing new modem at our premise.. No ticket was raised. Wrong mobile number... No internet inspite of chat on 28/10/2017. Very poor service. The technician ran away giving a wrong number misguiding the customer and getting the forced feedback from the customer and when contacted again said he cannot help. When contacted customer service they had a lady who did tried to correct the same.. Lack of technical support skills. The issue still was un-resolved. When she was asked to raise a ticket she did not do so. Over on top they have already billed us for the cost without being activated. It was brought to the notice of mr. Ram and mr. Rohit who have promised but nothing as yet. The helpdesk services are bad and there is no connect between billing and other provisioning systems and is very pathetic to handle customer