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Airtel — new pack not activated

Sir, i make my new dth pack on 10feb19 and sent message to airtel dth. I received a confirmation message but till now my new pack is not activated. Whenever i asked for this from airtel customer care they didn't give me any reasonable answer and asked me to wait your pack will be changed. Till now my pack is not changed.

Now they are not picking up my phone from my registered mobile number. Please do somethig for this.
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