[Resolved]  Airtel — New postpaid connection delayed for 2 weeks

Address:	560066
Website:	www.airtel.in

I had purchased a postpaid connection online on your portal by choosing a airtel number from the displayed list after uploading all the required documents on the portal. I have also paid inr 300 by my card ending 7238. The order details are attached. I received a call from your back-end team on 8th october and they told due to holidays they cannot confirm on the availability of the number which i have selected. So, they told that they will call again on wednesday, 12th oct to confirm the number and then send the sim.

However, they never called. When i called them (Number - [protected]), they told that the number is available and they have blocked it also. I received the sim at my home address the same day evening.

Till today the number has not been activated. When i called the same people (Number - [protected]) to check for the activation they are telling me today that the number which i chose is not available for postpaid and can be given only for prepaid.

Now the question is -

-what was that online process for? Online process are supposed to simplify things and not other otherwise.

-why did your portal show that number when it cannot be given to postpaid customers.

-why did you allowed me to pay inr 300 online by credit card.

-why did not your back-end team confirm the availability of the number before sending the sim.

-is it customer's responsibility to run behind you guys for a week to get a sim activated.

The number which i selected is - [protected] (With 599 myplan)