[Resolved] Airtel — No bill generated post number portability

Nishan Pereira

from Mangalore, Karnataka

Address:

560005

My airtel bills were raised towards the end of every month.
With bad service, i used number portability to switch service providers on the 4th of november.
Post that i have received calls from airtel to clear my bill every single day even with no bill being provided. On communicating this to their call center staff and complaining they had the audacity to ask me if i really need a bill. However, after escalation the bill was provided. However the calls still continue. The bill clearly states that the amount due is on the 25th of this month and i intend to pay it on time.
When escalating this nuisance of calls about bill payment, they claim that the due date mentioned is wrong and that there is no "due date". Apparently airtel does not have a bill generation process post number portability? So how is this being collected? Isn't that illegal, making collections o[censored]ndue amounts without providing bills?

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Dec 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 15, 2016

shrani's response Kindly Send Me soon, i am waiting

Nov 16, 2016

papu1's response no

Verified Support

Nov 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Hamane

from Rajkot, Gujarat

Pankaj Pareek village-Risalia khera District-sirsa

papu1

from Darjiling, West Bengal

I am recharge airtel mobile Rs 140 21 Oct 16, But SBI explain It has been observed that transaction initiated with reference number IHA6226925 has been processed successfully from our end wherein the same has not been processed in the merchant site. The same will be processed within 3/5 working days. My No is [protected].

shrani

from Bengaluru, Karnataka

Hi Dear Sir /Madam

Kindly Send My Husband's Bill Payment Receipt, Ph No [protected], Because we need to show our bill in Companies Account
Thanks /Regards
Shraddaha Anil

Asian centre

from Chennai, Tamil Nadu

My airtel data card was wonderfully doing well and for the past 20 days I am not able to connect it at all. Twice I called to airtel customer service, they were not able help me get my card function. Hence, I want surrender my card.

preetamb

from Pune, Maharashtra

I am using Airtel in kharadi Pune but since last night its showing out of coverage area