Airtel — no call/data signal since past 1 year and I am being charged every month

deepika upputuru

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500019

I stay in nallagandla, hyderabad and have a very poor service from airtel since last 1 year. Have raised many complaints but the service still remaina poor. There is never proper call/data signal and i cant even talk for a minute continuously. Still, i am being charged every month 299rs+tax and have been paying it because i did not want to lose the number as it is registered at many places. The carrier has moved me to 299 plan without my confirmation and drastically reduced my free sms facility. Recently, i had to use the service sending some sms and since i am not aware of the changes in plan, i have sent many sms assuming sms service is free. However, i was charged for it. And the charges are very high.

How can airtel change my plan without any confirmation from me and charge me such a way. Also, without any signal and service, how can they charge me montly huge amounts of bill.

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Airtel customer support has been notified about the posted complaint.

Jul 11, 2019

Updated by deepika upputuru Also, If I pay my bill little late, then extra charges are charged for my poor payment. So, how would airtel compensate me for their poor service.

In One of my SMS, I have added an extra 0 by mistake and the SMS was sent to[protected] instead of [protected]. This was charged as international SMS. Without even knowing existence of the number, I would not consider this is delivered. I tried to make a call on this number and I get a message International service not available on this number. When the service is not available, how are you sure that the SMS was delivered and why am I charged for it.

Jul 11, 2019

Updated by deepika upputuru Also, when I try to call on helpline number 121, there is no way I could talk to any executive to solve my issue. the IVR options itself were not working at all and I dont listed to options properly. It just says 1, 2, 3, 4 but we do not know what happens when we press those number. very poor customer care service.

Jul 11, 2019

Updated by deepika upputuru Why should I pay 350rs every month without even one proper service from airtel. I demand a compensation of all the amount i paid with taxes since last one year, and the stress I had to undertake because of their poor service.