[Resolved] Airtel — No carry forward of my data balance

NIKEoo7

from Gurgaon, Haryana

Address:

Meerut, Uttar Pradesh, 250001

I was messaged to renew my data plan on no [protected] and my data will be carry forwarded till next expiry date. I had some 700+ mb data left from past month and then renewed my 3G plan for 30 days by 29 rs plan. However all my last month data was forfeited and i was left with just 75 MB data that i got as part of Rs 29 plan. Also I recharged for Rs 30 which should have given me 32 rs talktime as a Best suggested plan still I got only Rs 23 odd. Again I was forged of Rs 9.

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Oct 9, 2016

Complaint marked as Resolved

Balance for Rs 30 recharge was credited back and was explained about conditions of data carryover. Would like to request Airtel to use terms and conditions with the offer while sending the messages. Rest I ll appreciate them for quick response.

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Oct 09, 2016

Updated by NIKEoo7 Thanks for quick look up and resolution. Just in interest of all consumers would like to ask to mention all terms and conditions or atleast use an aestrick(*) to maintain consumers before people feel as forged.

Anyhow this was the first time Airtel had credited me back any of the balance and would appreciate this and close the issue.