Airtel — No connection given for Airtel 4G

Address:

Kolkata, West Bengal

Hi there, 18th January I paid 2500/- for Airtel 4G router connection in Kolkata. I was promised that the connection will be given in 2 working days. But till date connection is not given. In the initial week I have tried contacting the reseller who contacted on behalf of Airtel (Shubho Adhikari Phone# [protected]). But soon he stopped responding to my phone calls. Then i contacted the Nodal authority, they responded with a mail and the verification happened. Again i was in the dark. Finally without getting any response from Nodal officer as well i tried calling their number and it said invalid SIM number. Then i contacted Appeltte authority with any response. Contacted multiple time asking to refund the amount again no response. I would like to request you to take up this case, so that I can either get my money back or the connection.I am pasting the detail mail trail exchanged with Nodal and Appeltte office. Thanks, Apratim Apratim Ghosh [protected]@gmail.com Jan 28 (3 days ago) to nodalofficer.wb, appellate.wb Why after so many mails to the highest authority for last 2 days I am still not getting any responses. You are leaving me no choices other than to go to consumer forum with this. Wednesday by 6:00 clock I will log a complain if I still not receive my money back. Apratim On Tue, Jan 28, 2014 at 10:30 AM, Apratim Ghosh <[protected]@gmail.com> wrote: I still don't have my connection.. When are you planning to refund my money that I paid for the router? Apratim On Mon, Jan 27, 2014 at 4:36 PM, Apratim Ghosh <[protected]@gmail.com> wrote: I think my patience has run out on Airtel. My connection is still not active and I haven't seen a response from your side as well. if its not happening today, please refund the amount by tomorrow itself. or else I will file a complaint in consumer court. Apratim On Sat, Jan 25, 2014 at 12:03 PM, Apratim Ghosh <[protected]@gmail.com> wrote: Verification done yesterday, Mr Shubho Adhikari ([protected]) deliberately delayed the SIM delivery. Finally yesterday late evening I received the SIM. it was told to me I will get the connection yesterday only, but still now I don't have my connection. So again, what is the status of my connection. I seriously think you need to take care of your operation a bit better. It will a complete 1 week from when I have paid the money, still don't have my connection. From what I heard, who delivered the SIM, you need to take serious action against Mr Shubho Adhikari, if you want to improve your customer service. I definitely expected much better from Airtel. Thanks, Apratim On Thu, Jan 23, 2014 at 1:12 PM, <nodalofficer.[protected]@in.airtel.com> wrote: Dear customer, This is in reference to your email dated 23 January 2014, regarding delay in activation of airtel 4G router. We tried to contact you on 23 January 2014 at 01:04 PM but we were unsuccessful in our attempts in reaching you due to no response from your end. Further, we wish to inform you that your concern regarding delay in activation of 4G router has been forwarded to the respective department. However, it is taking some time for the same to be validated. We will get back to you within 24-48 working hours with an update on your concern. We request your cooperation until then. We regret the infeasibility in this regard. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Kunal Manocha Nodal Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 23/01/2014 10:35:56 AM Subject: Re: PURCHASE OF AIRTEL 4G ROUTER [|BAL|Qrc122011423015325993118|] Please look into the attached files. Those are all the details I have. * Allotted Mobile Number: Not Known * Area / Location of the airtel relationship centre: Not known * Date of request given: Saturday I purchased the device (Check attached file) * SIM number:[protected] * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: (Check attached file) * Alternate Contact Number to contact you:[protected] * Dealer name: (Check attached file) * Dealers contact number: (Check attached file) * Postpaid/ Prepaid: Post Paid * Documents submitted: Passport Thanks, Apratim [protected] [protected] [protected] On Thu, Jan 23, 2014 at 10:04 AM, wrote: Dear Apratim, This is in reference to your mail dated 22 January, 2014, regarding the activation of your airtel 4G router. As per our telephonic conversation, we understand that there has been a delay in activation of your mobile connection. To address your concern, we would request you to provide us with the following details: * Allotted Mobile Number: * Area / Location of the airtel relationship centre: * Date of request given: * SIM number: * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: * Alternate Contact Number to contact you: * Dealer name: * Dealers contact number: * Postpaid/ Prepaid: * Documents submitted Once we receive this information, we assure you that we would try to resolve your concern immediately. airtel regrets the inconvenience you are experiencing in this regards. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely AARTI NA Nodal Office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=474849B62061 F316BB 0 0 1 D C7191F4187985E061FC1E61A2E4246D91F2177190FD 1 2 6 9709BFC1F66&refno=Qrc122011423015325993118 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/01/2014 11:22:38 PM Subject: Purchase of Airtel 4G router Hello there, I left my number on your 4G page, interested in seeing a Demo. I fixed up an appointment with one of your Channel partners who called me [Nest Nirman Pvt Ltd] on Staturday. After seeing the demo although I had issues with the upload speed, I went ahead and bought the Device and the SIM with Cash. He gave me the router without battery (which I found later) and a SIM card. No where in the documentation and the bill the SIM number was mentioned. After purchase I have tried following up with him on Tuesday asking for status, he said verification will be done today. Which didn't happen. Further, I started asking about the status of my application and he only said he will get back to me. From today onwards he has stopped responding to my calls. So I tried calling up the customer care number in Kolkata. They promptly refused to help in any respect if I don't have the Phone number. Now as I don't have the number I don't have any way to know the status of my application and get it to closure. Any information you need please let me know, I will be happy to provide it to you. Feel free to call me in any of these numbers. Waiting for your urgent and prompt action on this. Thanks, Apratim [protected] [protected] [protected]