[Resolved]  Airtel — No explanation provided to the 1GB internet data over in a week and balance deduction complaint

Address:

Mumbai City, Maharashtra

I recharged for rs155 2G internet pack on 31st December 2014. This pack is for 1GB and is valid for 30days. This is the recharge I get done every month. On 9th January (within a week) I was unable to make calls or use the internet. It was when I checked my balance I realised that the internet pack was over and subsequently my entire balance of around rs200 was deducted. That very day I called the customer care for an explanation as it is impossible for a 1GB 2G data to get over in a week with the kind of apps that I have been using (mostly whatsapp and facebook. You can forget to download video or even photo with that kind of speed. So basically just messages). I was told I will get a call back within 24hours. As I did not get any call back I had to call them again after which I was given the same response and was told your complaint is open and you will "surely" get a call back after 24hours. Again the same scene and I had to follow up with them again. This time I requested to speak with a supervisor who was of no better help than "We cannot do anything. You should have complained as your balance was deducted. Your data usage is over." Firstly I had complained as soon as I realised my data usage and balance was over. Secondly I had to follow up with them thrice with the long call hold despite them promising a call back . Thirdly it is impossible for 1gb data to get used in a week when all these months I have used the same internet pack and the same apps. Fourthly I just wanted a valid reason and explanation as to why the data usage was exceeded and like other services they should send a reminder of the % internet data usage exceeded prior.