Airtel — No incoming SMS, urgent and very serious

Address:

Bangalore, Karnataka

My mobile no. is [protected] I've ported my number from UP East circle to Karnataka circle on 27 August 2015, and from that point of time, I'm not receiving any incoming SMS. I'm only receiving SMS from Airtel numbers. I've an alternate number from BSNL and when I try to send an SMS from that number to my Airtel number, I do not receive that SMS. I'm not receiving any kind of OTP bank alerts from Banks or Airtel (sent by My Airtel app). I cannot even access my bank accounts due to this. After contantly complaining 4 times till now, it seems like you people do not care much about your customers. Now that you've wasted so much of my time, I'll make sure that I'll write this complaint and send it to consumer courts and forums so that other customers may realise, how pathetic your services and customer care actually are. I've been contacted 4 times by a representative of a Technical Team and all 4 of them told me that it is a problem of DND. And when I told them that according to TRAI website, DND never blocks Solicited alerts, they don't understand or has no knowledge of such rules set by Telecom Department of our Country. I never thought of getting such poor customer support from a company of your stature. When you take customers for granted and do not work for resolving their issues, then there is not point in Advertising that you're the biggest network of this country. In my point of view, you're the sickest of all if you cannot resolve one small problem of not receiving incoming SMS. Such a waste you are. The feedback from service request with Reference No. 64682094 and 64621259 says "NO IMMEDIATE SOLUTION" I know that I've wasted more of my time by writing this complain, but I'll not stop here. Do some good for your own sake BHARTI AIRTEL. You're leaving me with no choice other than to moving to another Mobile Service provider.