[Resolved] Airtel — no internet balance after recharge of 346

[Resolved] Airtel — no internet balance after recharge of 346

A Akashthk from Bengaluru, Karnataka

Hi, My mobile number is [protected]. I have done a recharge of 346 on 15th july (Order no.[protected]. I was suppose to free incoming and outgoing calls and 1 gb of data per day till next 28 days of recharge. But it worked well for 10 days and after that there is no internet balance. Although the calls are still going. Please look into it on a priority basis (Its been almost a week since internet is not working), my mother is using this number and she is not very handy with mobiles so, she is not able to connect with customer care. I am also trying to connect to customer care but since i am residing in a different state so i am unable to connect with them. Hence i am submitting my complain here. Was this information helpful? No (0) Yes (0)
Sep 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 02, 2017 Airtel Customer Care's response Dear Akash, This is with reference to your post, dated 02 August 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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Gmc Sohan

Airtel call history bd

shetti.vijay

from Bengaluru, Karnataka

I have Recharged 399rs on 9 July for 1gb 4g data & unlimited voice call for 70 days but know they are not giving data service & complaints register but not responding. Complaint no is CBNRD[protected], I request to resolve at earliest

Airtel Customer Care's response, Aug 2, 2017

Verified Support

Dear Vijay,

This is with reference to your post, dated 02 August 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd