[Resolved] Airtel — No network after porting from Vodafone to Airtel

satishs8219

from Bengaluru, Karnataka

Nov 30, 2016

Address: 560072

Website: www.airtel.in

Dear sir,
It's been 4 days that my network is down. Neither there is network on Vodafone since 27th midnight 1:32 am not network is coming up on my new Airtel sim which I have received on the same day 27th. Complete network is down. Neither Airtel not Vodafone are taking responsibility of solving this problem. I have complained almost 4 times and had been calling them almost thrice a day trying to get a solution. Not even a single guy from Airtel is helping me out. Rubbish. They have been telling it will take 7 working days to activate the network after port out. But none of them are ready to explain me why they have disconnected my older network before activating the new network. They are just giving [censored] reasons everyday.
I want to put a case against them for their negligence, I have list all my calls since last 4 days. They should be penalised for this.

Thanks
Sateesh

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Jan 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 November 2016.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Dec 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 30 November 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd